Download hightail express12/31/2023 Be professional, courteous, and concerned with the successful implementation of your products and/or services or your business will fail, or at the very least not be as successful as it could be. CSRs and customer facing tech support need to remember that they are the face of the company to users and that first impressions are lasting impressions. This doesn’t excuse the user data migration problem or the fact that the individual cannot user correct grammar. This company obviously did not adequately test the changes they made to their system on all mainstream browsers prior to rolling it out or they would have seen this bug. For the most part, they answer a phone or respond to an email, generate a trouble ticket, and transfer the problem to someone who knows what is going on. Tech support CSRs usually read from a script and have minimal troubleshooting skills or access to the people who have those skills. Unfortunately the customer service representative did not do a good job explaining the situation to Alan, most likely because he did not understand the problem himself. The Million Dollar Consulting® Hall of Fame.Million Dollar Consulting® Licensed Programming.Provision for Million Dollar Consulting® Franchises. Million Dollar Consulting®️ Global Online Learning.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |